Order status
Where’s my order?
Every order ships within 1 business day and arrives in 2–3 business days — free and fully tracked. Here’s how to follow yours.
Track your package in 3 steps
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Find your shipping confirmation
We email it with your tracking link as soon as your order leaves our warehouse. Search your inbox for “Wooden Town” or your order number (it starts with #WT-).
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Click “Track your package”
The button in that email opens live tracking with the carrier — every scan, right up to your door.
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No email after 2 business days?
Check your spam or promotions folder first. Still nothing? Contact us with your order number and we’ll send your tracking link.
Have an account? All your orders and tracking links in one place.
Got a tracking number?
Your shipping email names the carrier. Open their tracking page and paste your number.
Something not right?
Email us your order number (it starts with #WT-), the email you ordered with and your full name. A real person replies within 24 hours.
Ordering today? Here’s when it arrives
Free US shipping on every order. Ships within 1 business day, arrives in 2–3 business days, fully tracked.
Treat yourself to the next build
3D Wooden Space Shuttle Puzzle with LED Effects – Interactive Model
3D Wooden Space Shuttle Puzzle with LED Effects – Interactive Model
- Advanced
- ~6 hrs
Goliath the Giant Roller Coaster — Natural Plywood Marble Run (294 pcs)
Goliath the Giant Roller Coaster — Natural Plywood Marble Run (294 pcs)
- Advanced
- ~7 hrs
Marble Run Roller Coaster Kit — Birch Plywood, Natural Light Wood
Marble Run Roller Coaster Kit — Birch Plywood, Natural Light Wood
- Intermediate
- ~4 hrs
OUR BESTSELLER: Lift Climber — Wooden Marble Run Kit (Natural Beige Plywood)
OUR BESTSELLER: Lift Climber — Wooden Marble Run Kit (Natural Beige Plywood)
- Intermediate
- ~6 hrs
Rotatable Mechanical Orrery — Wooden Solar System Model (Light Beige, Painted Planets)
Rotatable Mechanical Orrery — Wooden Solar System Model (Light Beige, Painted Planets)
- Advanced
- ~7 hrs
Wooden Owl Clock Kit — Plywood Build, Working Clock & Timer (Beige / Light Brown)
Wooden Owl Clock Kit — Plywood Build, Working Clock & Timer (Beige / Light Brown)
- Advanced
- ~4 hrs
1:80 Wooden Steam Locomotive & Tender Kit — Natural Plywood, 308 Pieces
1:80 Wooden Steam Locomotive & Tender Kit — Natural Plywood, 308 Pieces
- Intermediate
- ~4 hrs
V8 Grand Prix Wooden Model Kit — Natural Plywood, 220 Pieces
V8 Grand Prix Wooden Model Kit — Natural Plywood, 220 Pieces
- Advanced
- ~4 hrs
The Wooden Town Promise
Build with confidence. We’ve got your back.
Every kit is checked before it ships. Missing or broken part? We replace it free. Changed your mind? Return it within 30 days, even opened.
- Missing or broken part?We ship a replacement free of charge.
- 30-day happiness guaranteeNot the right fit? Send it back within 30 days, even opened, for a refund.
- Real builder supportStuck on step 47? Real people help you finish.
- Safe & secure checkoutShop Pay, PayPal, Apple Pay & all major cards.