Wooden Town customer care
We’re real people. And we answer within 24 hours.
A question about your order, a tricky build step or a missing piece? Write to us and a real person on the Wooden Town team replies within 24 hours.
Send us a message
Tell us what’s up. We’ll take it from there.
Fill in the form and we’ll reply to the email you enter within 24 hours. To help us help you fast, include:
- Your order number (it starts with #WT-)
- The email you used for the order
- Your full name
Missing or broken part? The form can’t take photos, so email a photo of the piece to anna@wooden-town.com (add the part number if you can find it). We ship a free replacement.
Need an answer right now?
Skip the wait — these pages answer the most common questions instantly.
- Free US Shipping2–3 business days, fully tracked
- Missing a Piece?Free replacement — just send a photo
- 30-Day ReturnsEven on opened kits
- Secure CheckoutShop Pay, PayPal, Apple Pay
While you’re here: our best sellers
-66%
Bestseller
3D Wooden Space Shuttle Puzzle with LED Effects – Interactive Model
3D Wooden Space Shuttle Puzzle with LED Effects – Interactive Model
- Advanced
- ~6 hrs
Sale price
$99.00
Regular price
$299.00
-66%
Bestseller
Goliath the Giant Roller Coaster — Natural Plywood Marble Run (294 pcs)
Goliath the Giant Roller Coaster — Natural Plywood Marble Run (294 pcs)
- Advanced
- ~7 hrs
Sale price
$119.00
Regular price
$359.00
-66%
Bestseller
Marble Run Roller Coaster Kit — Birch Plywood, Natural Light Wood
Marble Run Roller Coaster Kit — Birch Plywood, Natural Light Wood
- Intermediate
- ~4 hrs
Sale price
$79.00
Regular price
$239.00
-66%
Bestseller
OUR BESTSELLER: Lift Climber — Wooden Marble Run Kit (Natural Beige Plywood)
OUR BESTSELLER: Lift Climber — Wooden Marble Run Kit (Natural Beige Plywood)
- Intermediate
- ~6 hrs
Sale price
$79.00
Regular price
$239.00
-66%
Bestseller
Rotatable Mechanical Orrery — Wooden Solar System Model (Light Beige, Painted Planets)
Rotatable Mechanical Orrery — Wooden Solar System Model (Light Beige, Painted Planets)
- Advanced
- ~7 hrs
Sale price
$159.00
Regular price
$479.00
-66%
Bestseller
Wooden Owl Clock Kit — Plywood Build, Working Clock & Timer (Beige / Light Brown)
Wooden Owl Clock Kit — Plywood Build, Working Clock & Timer (Beige / Light Brown)
- Advanced
- ~4 hrs
Sale price
$109.00
Regular price
$329.00
-66%
Bestseller
1:80 Wooden Steam Locomotive & Tender Kit — Natural Plywood, 308 Pieces
1:80 Wooden Steam Locomotive & Tender Kit — Natural Plywood, 308 Pieces
- Intermediate
- ~4 hrs
Sale price
$69.00
Regular price
$209.00
-66%
Bestseller
V8 Grand Prix Wooden Model Kit — Natural Plywood, 220 Pieces
V8 Grand Prix Wooden Model Kit — Natural Plywood, 220 Pieces
- Advanced
- ~4 hrs
Sale price
$69.00
Regular price
$209.00
The Wooden Town Promise
Build with confidence. We’ve got your back.
Every kit is checked before it ships. Missing or broken part? We replace it free. Changed your mind? Return it within 30 days, even opened.
- Missing or broken part?We ship a replacement free of charge.
- 30-day happiness guaranteeNot the right fit? Send it back within 30 days, even opened, for a refund.
- Real builder supportStuck on step 47? Real people help you finish.
- Safe & secure checkoutShop Pay, PayPal, Apple Pay & all major cards.