Wooden Town customer care
A question about your order, a tricky build step or a missing piece? Write to us and a real person on the Wooden Town team replies within 24 hours on business days.
Send us a message
Fill in the form and we’ll reply to the email you enter within 24 hours on business days. To help us help you fast, include:
Missing or broken part? The form can’t take photos, so email a photo of the piece to anna@wooden-town.com (add the part number if you can find it). We ship a free replacement.
Skip the wait — these pages answer the most common questions instantly.
3D Wooden Space Shuttle Puzzle with LED Effects – Interactive Model
Goliath the Giant Roller Coaster — Natural Plywood Marble Run (294 pcs)
Marble Run Roller Coaster Kit — Birch Plywood, Natural Light Wood
OUR BESTSELLER: Lift Climber — Wooden Marble Run Kit (Natural Beige Plywood)
Rotatable Mechanical Orrery — Wooden Solar System Model (Light Beige, Painted Planets)
Wooden Owl Clock Kit — Plywood Build, Working Clock & Timer (Beige / Light Brown)
1:80 Wooden Steam Locomotive & Tender Kit — Natural Plywood, 308 Pieces
V8 Grand Prix Wooden Model Kit — Natural Plywood, 220 Pieces
The Wooden Town Promise
Every kit is checked before it ships. Missing or broken part? We replace it free. Changed your mind? Return it within 30 days, even opened.
